We've not really had a good script to purge old email accounts from our systems when clients would cancel.  Most ex-clients don't want us keeping their data, and we don't want to keep their data.  So being able to get rid of it effectively is a good thing.  Today, I finally pushed out a script that will wipe all old email accounts from terminated customers.  This functionality will soon be introduced to customers via GrokThis Manager to allow them to delete domains from their accounts.

We've upgraded our ticket system to RT 3.8.1, with a massive UI change and performance improvements.  With this, and a hardware upgrade, our ticket system is now blazingly fast!

9/24 - Faramir

10/2 - Gimli

10/2 - Galadriel

We've updated the proxy on Marley as to be as 'modern' as our other servers.  We hope to do a through upgrade of all machines to a new proxy server configuration shortly, and it was necessary that we had all the machines properly and similiarly configured first.

galadriel

marley

faramir

dav.grokthis.net

secure.grokthis.net

gimli.grokthis.net

We've updated the security settings on the non-default SMTP port 26 on Gimli to be restricted only to authenticated access, and allowing for a larger message size.  This is how we have most/all of our servers configured, this change makes Gimli behave as our other servers do.

Customers may use port 26 for SMTP to bypass restrictive ISP firewalls and to send larger-sized messages.   The security setting prevents email from arriving on this port, allowing only customers to connect.

In addition to standard IM based support, we now have a 'live support' link on the webpage that will initiate a live instant messanger online, without the need for an IM account!

Updated the support page.

I've recreated the wiki from scratch to resolve long-standing bugs and to promote user participation.

We plan for this to be a very extensive list of changes that we make to our servers.

We've updated the skin for community.grokthis.net and made it easier to subscribe to RSS feeds for various things.  For instance, when you are viewing a topic/tag (click the topic/tab), you can then click to subscribe to that topic.